13:24
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Company CGI
Website www.cgi.com
Eligibility B.E/B.Tech/MCA
Experience Fresher
Location Bangalore,Chennai
Job Role Associate System Engineer
2. Respond to requests for technical assistance, research reported incidents using available information resources
3. The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
4. Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
5. Log all service desk contacts within the incident management tool
6. Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
7. Assign non-resolved incidents or service requests to the appropriate support team
8. Proper assignment of tickets (ticket coding and ‘assign to' groups)
9. Ticket Follow-Up: Daily monitoring and action of individual queues
10. Identify and escalate incidents requiring urgent attention and action
11. Stay current with system information, changes and updates
12. Adherence to schedule / compliance for attendance
CLICK HERE TO APPLY
Website www.cgi.com
Eligibility B.E/B.Tech/MCA
Experience Fresher
Location Bangalore,Chennai
Job Role Associate System Engineer
JOB SUMMARY:
Company Profile:
At CGI, we're committed to helping all of our stakeholders succeed. Our 69,000 professionals in 40 countries across the Americas, Europe and Asia Pacific provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
Job Description:
Candidate Profile:
1. Candidate should possess any degree from a recognized university.2. Respond to requests for technical assistance, research reported incidents using available information resources
3. The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
4. Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
5. Log all service desk contacts within the incident management tool
6. Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
7. Assign non-resolved incidents or service requests to the appropriate support team
8. Proper assignment of tickets (ticket coding and ‘assign to' groups)
9. Ticket Follow-Up: Daily monitoring and action of individual queues
10. Identify and escalate incidents requiring urgent attention and action
11. Stay current with system information, changes and updates
12. Adherence to schedule / compliance for attendance
CLICK HERE TO APPLY
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